Need Help?

Find important resources on this website, come in and find information on our bulletin boards or in our resource library, and talk to our staff and counselors.   Here are useful resources:


Police/Fire/Ambulance:  911, a 24 hour line. Use the non-emergency line 604.717.3321 for crimes or activities that do not require an immediate emergency response.

Vancouver Crisis Line 604.872.3311, a 24 hour free telephone line provides crisis intervention and suicide prevention, support and information.

After hours emergency food and shelter line Ministry of Social Housing and Development 604.660.3194 Provides after hours emergency service for basic necessities.

Battered Women Support Services 604.687.1867 Monday to Friday 10 am to 5 pm, Wed 10 am to 8 pm.  Immediate, short term help to survivors of violence.

Vancouver Rape Relief and Women’s Shelter 604.872.8212, a 24-hour crisis line, support and emergency transition shelter for women and children escaping violence.


Access Central-Detox Referral Line 1.866.658.1221 Provides free access to withdrawal support services, addiction housing, screening, information and referrals.

Addiction Resource – for addiction support   1-800-662-HELP

Alcohol and Drug Information and Referral Service 604.660.9382 Provides info and referral to counselling,detox centres, residential treatment centres and self help groups.

Alcohol Anonymous (AA) 604.434.3933 Provides fellowship and support for recovery from alcoholism.

Evergreen Addictions Services 604.707.3620 Vancouver Coastal Health

Narcotics Anonymous (NA) 604.873.1018 Provides fellowship and support for recovery from drug addiction.

Vancouver Recovery Club 604.708.9955. a 24 hour support services to individuals seeking recover from alcoholism and drug addiction.  Drop in centre, counselling, referrals.


Disability Alliance BC 604.872.1278  Has excellent online resources and advocacy services.

First United Church 604.681.8365 Provides assistance with welfare problems, appeals, housing, OAS, CPP, E.I. Mon, Tues, Wed, Friday: 9 – 11 am Thursday: 12:30 – 2:30 pm

St. Paul’s Anglican Church – The Advocacy Office 604.683.4287 Assists with income assistance, legal issues, housing, food access

Vancouver Recovery Club 604-708-9955, a 24 hour support services to individuals seeking recover from alcoholism and drug addiction.  Drop in centre, counselling, referrals.


Metro Vancouver Family & Friend Caregivers Information and Resource Handbook: For anybody who is caring for an elderly family member or friend, or knows someone who is

Children, Youth and Families:

Ministry for Children and Families Child Welfare Concerns 604.660.5437, Aboriginal: 778.331.4500. After hours:  604.310.1234. For children, youth, parents, relatives, friends and community members concerned about the well-being of a child or youth.

Vancouver Aboriginal Child and Family Services Society 778.331.4500 After hours:  604.310.1234. Provides family services, resources and child protection services to urban Aboriginal children, youth and families.

Child Welfare Handbook includes important information and resources for anyone concerned about the wellbeing of a child or youth.  The handbook is available in many

Remember, anyone who thinks a child is, or may be, abused or neglected, has a legal duty to report their concerns to a child welfare worker.

Kids Help Phone 1.800.668.6868  This 24 hour phone and on-line service offers free and confidential telephone conversations, information and referrals with professional counsellors to children and youth.

Adolescent Services Unit (ASU), Ministry for Children and Families: 604.660.9376 550 Cambie Street, 9 am – 6 pm Drop-in and phone services for youth under 19, including child protection, emergency food and shelter, health services and counselling.

BC Council for Families 604.660.0675 Programs, resources and information for families.

Covenant House Programs, resources and information for youth and their

Parenting Today with Kathy Lynn Broad range of parenting tips, advice and resources.

Vancouver Family Connections Programs for children, youth and families at Neighbourhood Houses and Family Places in

Parent Support Services 604.669.1616 Provides parent and grandparent support services, information, training and volunteer opportunities.

Parenting Resource Directory Information, support, programs and community resources for parents of babies and children birth to six and beyond:  Parent Resource Directory


Free and low cost meals directory, click here.

Greater Vancouver Food Bank 604.876.3601

Quest Outreach Society 604.602.0186


BC Health Line 604.215.4700, a 24 hour free telephone contact with a Registered Nurse who will answer your questions about symptoms, health concerns, and what to do.

BC Health Guide Reliable, up to date information on many health topics, how to manage chronic conditions, and health risk

First Nations health guide is available here.

Kelty Mental Health Resource Centre.   All information and services are free of charge and open to children, youth, and families, as well as school and health professionals in BC.

Mental Health Emergency Services 604.874.7307, a 24 hr crisis line that provides psychiatric emergency service providing assessment and follow-up.


Emergency Shelters For a current list of emergency shelters, go to the Greater Vancouver Shelter Strategy website at

Subsidized Housing:  BC Housing go to for information about the provincial housing programs and how to apply for housing and rent subsidies.

Rental Assistance Program provides eligible low- income, working families with cash assistance to help with their monthly rent payments. Contact BC Housing 604.433.2218 or

Shelter Aid For Elderly Renters (SAFER) provides eligible BC seniors with cash assistance to help with their monthly rent payments. Contact BC Housing 604.433.2218 or

Cooperative Housing Federation of Canada Housing co-ops provide afforable and secure housing. There are over 60 housing cooperatives in  East Vancouver alone. Many are accepting applications and some can offer subsidy to eligible applicants.

Tenant Resource and Advisory Centre (TRAC) provides information about  residental tenacy law in BC through their website and multilingual publications, Tenant Infoline, and public legal education and advocacy training workshops. 604.255.0546


Legal Services Society – Legal Aid 604.601.6202 Suite 425, 510 Burrard Street.  Provides free legal advice, information and representation for low income people, and publishes legal advice resources in a variety of languages.

Legal Advice Program, UBC Law Students 604.822.5791 Provides free legal advice and representation to persons who cannot afford to hire a lawyer. Clinics available in various locations.

Clicklaw – This user-friendly guide helps people with low incomes take steps to protect their legal rights and get the best information about how to proceed when faced with legal issues. Clicklaw

Legal Aid Newsletter – An electronic legal aid newlsetter ELAN legal aid newsletter

Other resources:

Information Services Vancouver or BC211 604.875.6381 or 211(toll free)    Provides link to thousands of community resources.

Ministry of Social Housing and Development Government of BC information and resources on income assistance, medical services, housing, disability assistance and employment

Welcome BC: If you have recently arrived in B.C., this guide has information that can help you. Go to  Welcome BC Newcomers guide.