Settlement Services

Kiwassa provides a range of free settlement services to immigrants and refugees intended to help them learn about, settle and integrate into their new community. Services are available in Cantonese, Mandarin, Spanish, and English. The Settlement Programs can be reached by email at

One on One Settlement Support – We provide two levels of one on one settlement support:

1) Settlement and Integration Program (SIP): SIP provides general settlement support to immigrants and refugees. Settlement workers provide information, settlement counselling, translation and interpretation, resource referral, help with forms, and a broad range of workshops and programs for newcomers. They can also help newcomers meet others and get involved in the community.

Teresa Luk: (Cantonese, Mandarin and English speaking) at  or 604.254.5401 ext 249
Monica Tinajero Macarty: (Spanish and English speaking; employment focus) at or 604.254.5401 ext 209

2) MAP: Moving Ahead Program: MAP provides comprehensive settlement services for immigrants and refugees who need extra support beyond general settlement services. MAP workers offer one on one emotional and practical support, settlement counselling, accompaniment and home visiting, needs assessment and development of a personalized plan, translation and interpretation, and can help you learn about and connect to other resources.

Maria Cervino: (Spanish and English) at or 604.254.5401 ext 208
Christine Khoo: (Mandarin, Cantonese and English) at or 604.254.5401 ext 236

Guided Pathways

SIP also offers an enhanced settlement process called Guided Pathways. Guided Pathways is a model used to assist immigrants and refugees who have multiple needs and would benefit from the development of a personalized plan.  The plan is unique to the newcomer and lays out the steps that they will take to reach their identified goals.

Settlement Workshops and Groups:

We also offer a wide variety of workshops and groups for immigrants and refugees. Come learn about Canadian society, community resources, government programs, how to find employment, the school system, parenting in Canada, and more! We also have lots of opportunities to practice English, take part in community activities, and meet new people.

Help and Resources can be found here.

Government Forms 提供各类政府表格或填写 can be found here.


Dear Monica,

I want to express my gratitude to you for all your help, I was trying for a  long time to find a service that was as helpful as yours. All the programs that you have invited me to, have being very educational in my daily life with my children, starting with the Nobody’s Perfect course and My Tween and Me workshop. These courses are truly helpful  and I think all parents should be taking them.

I want to share with you too that thanks to your help with my resume and a couple practice job interviews that we did made me gain confidence in myself and made my job search easier. I now have a wonderful job at GVRD and I have to thank you again for all your help.

I want to thank Kiwassa Neighborhood House for all the magnificent programs that they offer to the Parents and all the people who is in need of any type of Resource Service.

Kiwassa Neighbourhood House offers a variety of programs for new immigrants and refugees including One on One Settlement Support and Settlement Workshops and Groups. Our staff speak a variety of languages including Cantonese, Mandarin, Spanish, Pilipino/Tagalog, and English.